The international patient experience is not just about the interaction between the patient, the doctor and the nursing staff. Nowadays, to provide an outstanding international patient experience, a healthcare provider must consider all aspects of the patient journey – from the initial contact with the hospital or clinic, through the booking and pre-admission process, the interaction with all staff during the hospital stay, the support of concierge services within the destination and, importantly, how the patient is supported following discharge, both within the destination and when they have returned home. Every “touch point” with the international patient must be addressed. Patients face unique challenges when seeking care in a different country or region. There may be fear of the unknown, long flights, cultural and language barriers, and being away from friends and family – all while preparing for a major surgery or treatment. Healthcare providers treating medical travelers have the difficult yet rewarding responsibility of ensuring a positive patient experience across a Medical Travel Care Continuum that includes arrival at the destination, pre and post-operative stages, billing, medical record transfer and aftercare.