Agenda

  • Day 1
  • Day 2
  • Day 3

April 13, 2020

08:00 - 08:45

Registration & Coffee

09:00 - 09:10

Keynote Speech Day 1

09:10 - 09:30

Saudi Vision 2030 within the Global Health Tourism Perspective

09:30 - 09:50

Role of Saudi Government in supporting health tourism

09:50 - 10:10

Uniqueness of Saudi Arabia: Spiritual and Medical Healing Combined

10:10 - 10:30

A comprehensive look at GCC Healthcare Tourism

10:30 - 10:50

Discovering Saudi Target Markets

10:50 - 11:10

Panel Discussion

11:10 - 11:30

Coffee Break & Networking

11:45 - 12:15

Opening Ceremony – Awarding of sponsors and speakers

12:15 - 12:30

Exhibition Inauguration

12:30 - 13:30

Lunch & Networking

13:30 - 15:30

13:30 - 15:30

Hall A :
Managing Cultural diversity in health tourism industry

13:30 - 15:30

Hall B :
International Patient Department: Roles and Responsibilities

April 14, 2020

08:00 - 09:00

Registration & Coffee

09:00 - 09:30

Keynote Speech Day 2 :
Legislation to Regulate the Health Travel Market

10:00 - 10:20

Solving Real Case Challenges with a Medical Traveler

10:20 - 11:00

Medical Tourism from a Hospital Point of View : Cost Vs Benefit

11:00 - 11:20

PANEL DISCUSSION

11:15 - 11:35

Coffee Break & Networking

11:30 - 13:30

The international patient experience is not just about the interaction between the patient, the doctor and the nursing staff. Nowadays, to provide an outstanding international patient experience, a healthcare provider must consider all aspects of the patient journey – from the initial contact with the hospital or clinic, through the booking and pre-admission process, the interaction with all staff during the hospital stay, the support of concierge services within the destination and, importantly, how the patient is supported following discharge, both within the destination and when they have returned home. Every “touch point” with the international patient must be addressed. Patients face unique challenges when seeking care in a different country or region. There may be fear of the unknown, long flights, cultural and language barriers, and being away from friends and family – all while preparing for a major surgery or treatment. Healthcare providers treating medical travelers have the difficult yet rewarding responsibility of ensuring a positive patient experience across a Medical Travel Care Continuum that includes arrival at the destination, pre and post-operative stages, billing, medical record transfer and aftercare.

11:30 - 11:50
The need for Quality Care Services – Accreditation Impact
11:50- 12:10
Global Health Insurance: Mandate Vs Current Quo
12:10 - 12:30
Going beyond expectations: Role of Medical Travel Facilitators
12:30 - 12:50
Patients experience in Health travel
12:50 - 13:10
Creating a seamless & unforgettable patient experien
13:10 - 13:30
Panel Discussion

13:05- 14:15

Lunch & Networking

11:30 - 13:30

13:30 - 15:30
Hall C :
Medical Tourism Marketing Strategies that work
13:30 - 15:30
Hall D :
Meeting increased patient expectations and demands

April 15, 2020

08:00 - 09:00

Registration & Coffee

09:00 - 09:20

The importance of branding in health tourism

09:20 - 9:40

Social Media : Impact on health travel destinations

09:40 - 10:00

How to build an optimal healthcare destination

10:00 - 10:20

PANEL DISCUSSION

10:20 : 10:30

Coffee Break & Networking

10:30 - 10:50

Surgical techniques and healthcare technologies have undergone revolutionary changes in past decades giving way to adoption of innovative practices by the quality conscious medical tourism industry. Saudi Arabia showcases new techniques and adaptations to enhance Patient care and experience.

10:50 - 11:10

Cosmetic and Obesity Surgery Tourism

11:10 - 11:30

Fertility Tourism: A turnout in Health Tourism

11:30 - 11:50

Optometry Tourism

11:50 - 12:10

Cardiology and health tourism

12:10 - 12:30

PANEL DISCUSSION

12:30 - 13:30

Lunch time

13:30 - 15:30

13:30 - 15:30

Impact of artificial intelligence in health tourismindustry

13:30 - 15:30

Healthcare tourism professional Certificate

13:30 - 15:30

Quality of healthcare facilitators

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